When hiring a web design agency, a business should consider the following:

1. Portfolio: The first thing a business should consider when hiring a web design agency is their portfolio. The agency should be able to show examples of their previous work and demonstrate their ability to design websites that are visually appealing, user-friendly, and effective.

2. Experience: The agency should have experience designing websites for businesses in the same or similar industry as the business. This will ensure that they have an understanding of the business’s unique needs and can design a website that meets those needs.

3. Services: The agency should offer a range of services, including website design, development, and maintenance. They should also be able to offer additional services such as SEO, content creation, and social media marketing.

4. Communication: The agency should have good communication skills and be able to keep the business informed throughout the design process. They should be responsive to questions and concerns and be able to provide regular updates on the progress of the website.

5. Budget: The agency should be able to work within the business’s budget and provide a clear estimate of the cost of the project. The agency should also be transparent about any additional costs that may arise during the design process.

6. Timelines: The agency should be able to provide a clear timeline for the project, including milestones and deadlines. They should also be able to work within the business’s timeframe and be flexible in case of any unforeseen delays.

7. Customer support: The agency should offer good customer support and be available to help the business with any issues that may arise after the website has been launched.

Overall, a business should choose a web design agency that has a strong portfolio, relevant experience, a range of services, good communication skills, can work within their budget and timeline, and offers good customer support.